Refund policy

RETURNS

Our return policy lasts is effective for 7 days from the receipt of delivery, in case of any sort of damages. If 7 days have gone by since receipt of delivery, unfortunately we can’t offer you a refund or exchange.
Please make sure you open the packet infront of the delivery agents and we need a record of the opened piece with damage clearly shown alongwith the delivery agents (in the same picture) and their signature to accept any kind of return.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging, which must be packed inside a new packing, if required.

Several types of goods are exempt from being returned. Big pieces of furniture or sculpture that can get get damaged even on the slightest of knock, if even placed with a little extra jerk, specifically needs a "visbile proof" in the form of photographs of packet opened infront of delivery agents where we need to see damages "clearly and completely" and these pictures need to be clicked alongwith the delivery agents in the picture, compulsorily.

We always inform and give the time and date of delivery beforehand. Please ensure that packets are received in person. If you miss the delivery, please note that you cannot claim damages, if reported later that the packets were left at the doorstep/porch. We would assume that the damage was done during the movement of the pieces from the door to inside of the house because these are heavy pieces and you could not possibly drag or lift them inside without damaging something.

We do not accept returns or exchange for any piece which is not received in person by the buyer and was left by the delivery agents at the doorsteps. Hence, we insist again to ensure that you are present to take the delivery in person.

To complete your return, we require a receipt or proof of purchase.

Please do not send your purchase back to the manufacturer.

There are certain situations where only partial refunds are granted (if applicable) - any item not in its original condition, is damaged or missing parts for reasons not due to our error.

Each item has been carved by a very poor sculptor in West Africa, who awaits his payment. If a return is not authentic and genuine, it affects the family and children of these sculptors, who in turn cannot pay for schools or decent drinking water and hygiene. Since, we inspect every piece and ensure that each piece is in great condition before shipment, only if our team is convinced that the claimed damage has been caused due to shipping, we might consider the piece for a partial refund.

Refunds (if applicable)
Buyer pays for return shipping. Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain number of days.

Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at info@houseofavana.com.

Sale items (if applicable)
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.

Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at info@houseofavana.com. We will work out a convenient way for you to either get an exchange or a refund. Since these are not mechanized pieces, we will never be able to give you an exact piece, but we can surely work at something similar.

Gifts
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.

Return Shipping
To return your product, you should first email us at info@houseofavana.com and work the return shipment for your product.

You will be responsible for paying shipping costs for returning your item. Shipping costs are non-refundable for all sort of return shipments. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on your pin code, the return time needed for your exchanged product to reach you, may vary.

If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.